At Hanley’s Furniture we want our customers to be completely satisfied with their purchase made from www.hanleysfurniture.ie (our ‘website’). We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. Please note this returns policy only applies to orders made from our website.
Subject to the terms set out below, you have the right to cancel your Order and return the goods, anytime before and up to seven (7) days starting from the day the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that;
• You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods
• In the interests of hygiene mattresses and divan beds cannot be returned unless they are unopened and in their original packaging.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended. Other than in the circumstances described above, we do not provide a refund or exchange simply because you changed your mind.
Refunds will be made by us via the method of payment you used to make your online purchase.
Refunds will normally be processed within seven (7) days of receipt by us of the returned goods (as set out herein) or cancellation of the Order as the case may be.